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Customer Service Advisor

Posted 5 weeks ago. Reference: 25/1/18CSLEEDS
Cubed Resourcing are excited to be recruiting for a number of Customer Service Advisors within a fast-growing communications business.Their innovative approach and focus on providing an outstanding customer experience makes this a truly exciting place to work.

The role of the Customer Service Specialist is to provide a great quality service to customers – both new and existing, internal and external – helping to make their journey a memorable one for all the right reasons.  You’ll be the first point of contact for many of our incoming enquiries, either by phone, email, web form or webchat so it’s essential that you can communicate professionally, proficiently and confidently both verbally and in writing.

You will:

  • Have a genuine desire to deliver great customer experiences
  •  Be professional and friendly with an outstanding work ethic
  • Be flexible in your approach to working, with a keen eye for detail and be comfortable with change, proactive in planning your daily workload that also allows you to respond reactively to changing customer demand
  • Be confident speaking with customers and able to problem solve common service and connection issues
  • Have good solid IT skills with the ability to learn new systems quickly and confidently
  • Answer all incoming customer enquiries via phone, web, email and webchat within agreed service standards
  • Be confident in following up on enquiries and leads, identifying the potential future business opportunities
  • Be able to overcome customer objections by providing positive solutions with the customer and company at the heart of that decision making
  • Developing a good rapport that builds confident professional relationships

Experience of dealing with escalated enquiries and complaints resolution would be advantageous, as would experience of delivering customer service through social media channels.

Excellent working hours of Monday to Friday 8am – 5pm. Commutable from Yeadon, Guiseley, Horsforth, Headingley by car or public transport.

Permanent and Temporary opportunities available.

If you want to work with passionate people, in a fast-growing innovative business that will offer fantastic progression opportunities as the business continues to grow then please apply online with your CV or call Florence at Cubed Resourcing on 01937 842458.

Location: Leeds
Salary: £18,000 - £23,000